Frequently asked questions

Have questions? We have answers.

This may sound like a new product to you, but it has been around for many years. The Hoot Wear and Tear offering was designed to fill the gap between a service plan and a maintenance plan.

Typically, vehicles may come with 1) a service plan and a warranty or, 2) a maintenance plan. Where you have a maintenance plan you are covered for these items, but where you have a service and a warranty, you are not typically covered for wear and tear items like wipers, batteries, brake pads and brake discs.

This is where your Hoot Wear and Tear comes to the rescue.

We have designed our products to make them affordable for you. The contract you enter into is for 24 months – so even if you have used up your benefits, you will still be required to pay the balance of your product term.

At this point, you just take your vehicle to your closest service shop, OEM or preferred provider. If you do not have one, use your self-service login to Hoot and we will suggest three service shops close to your location.

Your Hoot™ Service Plan is NOT an insurance product and only provides cover for serviceable components as per your vehicle manufacturer’s specification.

We can provide the details of these components should you require them. 

You can purchase a plan directly from our website by:

  1. Click the “get cover now” button
  2. Select an option suited to your need
  3. Sign up
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Hoot Warranty Plans

Important Disclosures that you need to take note of

The Insurer (Product Supplier)

The Insurer underwrites the benefits of your Policy. Your Policy conforms to the requirements of the Short-Term Insurance Act 53 of 1998 (as amended) and in no way detracts from your legal rights.

Guardrisk Insurance Company Limited
Reg. No. 1992/001639/06
FSP No. 75
The Marc, Tower 2, 129 Rivonia Road, Sandton, 2196

Compliance
Tel: (011) 669-1104
Email: compliance@guardrisk.co.za

*You can access Guardrisk’s Complaints Resolution Policy at: www.guardrisk.co.za or email: complaints@guardrisk.co.za.

*You can access Guardrisk’s Conflict of Interest Management Policy at: www.guardrisk.co.za.

The Administrator

HootTM is a product of Innovation Group Distribution, a licensed Financial Services Provider for the purposes of the Financial Advisory and Intermediary Services Act 37 of 2002, FSP No. 49095. Claims by Innovation Group FSP with FSP number FSP No. 21468

Claims are processed by Innovation Group FSP with FSP number FSP No. 21468

Innovation Group FSP and Innovation Group distribution are authorised Financial Services Providers in terms of the FAIS Act and are entitled to render intermediary services relating to short-term insurance category 1 in respect of personal and commercial lines. Innovation Group FSP and Innovation Group distribution, which have contractual relationships with different Insurers, hold professional indemnity and fidelity guarantee insurance.

Conflict of Interest

Innovation Group has adopted a conflict of interest policy, which is set out on our website accessible from hootcover.co.za

Innovation Group has adopted a cookies, PAIA and privacy policy, which is set out on our website accessible from hootcover.co.za

Innovation FSP (Pty) Ltd
Reg. No. 1997/005662/07
VAT No. 4360174033
FSP No. 21468

Innovation Group Distribution FSP (Pty) Ltd
Reg. No. 1994/004145/07
VAT No. 4360174033
FSP No. 49095

155 West Street, Sandton, Johannesburg2194
Web: www.innovation.group
Tel: 0860 21 0007

Fees and Commissions

Regulatory Binder Fee (Innovation Group FSP) – 17.5%
Regulatory Commission (Innovation Group Distribution) – 12.5%
Total Monthly Premium – As per selection (premiums are inclusive of VAT)