Sharing of Information

Our futuristic approach to providing cover works because we value transparency and rely on
your trust. It is vital for Hoot to share plan and claims information to ensure fair assessment for
providing for risk purposes and to mitigate the number of fraudulent claims.
By accepting Hoot’s terms, you relinquish any right to privacy relating to the information
provided and allow for this information to be shared with any other insurance company and the
South African Insurance Crime Bureau. This permission will survive the termination of this plan.

Your Personal Information collected by Hoot, and/or its affiliated third parties, may be
used for the following reasons:

  1. to establish and verify your identity in terms of the Applicable Laws;
  2. to enable Hoot to fulfil its obligations in terms of the Agreement;
  3. to enable Hoot to take the necessary measures to prevent any suspicious or fraudulent activity in terms of the Applicable Laws;
  4. reporting to the Financial Intelligence Centre, Financial Sector Conduct Authority and/or the Prudential Authority in terms of the Applicable Laws;
  5. at the claims stage and in order to investigate a claim, obtain information from the South African Police Services (SAPS); and
  6. to obtain credit information where applicable, from any of the credit bureaus.

Monthly Plans

Your Plan is payable monthly as stated on the welcome letter schedule or voice-logged
service agreement. Your cover will end once you reach the maximum consecutive services
selected by you or reaching the maximum cover duration as indicated on the welcome letter
or voice-logged service agreement, e.g.: 2 services or 24 months, whichever comes first.
Even though you have used your consecutive services and your cover has expired prior to
the end of the collection period, you will still be liable for the remaining payments of your
cover duration as stated on the welcome letter schedule or voice-logged service agreement.
The collection of your monthly instalments will therefore continue for the remaining
contract months even after you have used all or some of your services.

A. AUTHORISATION: I hereby authorise (Innovation Group Services) to issue and deliver payment
instructions to my banker for collection against my account at my bank on condition that the sum
of such payment instructions will not differ from my obligations as agreed to in my Contract.

The individual payment instructions so authorised must be issued and delivered on the date when
the obligation in terms of the Agreement is due and the amount of each individual payment
instruction may not differ as agreed to in terms of the Agreement.

The payment instructions so authorized will carry the code INNGHOOT. I agree that the first
payment instruction will be issued and delivered on the agreed first payment date and thereafter
regularly on the agreed regular debit day of each month.

If, however, the date of the payment instruction falls on a non-processing day (weekend or public holiday) I agree that the payment instruction may be debited against my account on the following
business day.

Subsequent payment instructions will continue to be delivered in terms of this authority until the
obligations in terms of the Agreement have been paid or until this authority is cancelled by me/us
by giving you notice in writing of not less than the interval (as indicated in the previous clause) and
sent by prepaid registered post or delivered to your address indicated above.

B. MANDATE: I acknowledge that all payment instructions issued by you will be treated by my
bank as if the instructions had been issued by me personally.

C. CANCELLATION: I agree that although this authority and mandate may be cancelled, such
cancellation will not cancel the Agreement. I also understand that I cannot reclaim amounts, which
have been withdrawn from my account (paid) in terms of this authority and mandate if such
amounts were legally owing to Hoot.

D. ASSIGNMENT: I acknowledge that this authority may be ceded or assigned to a third party if
the Agreement is also ceded or assigned to that third party.